Philip B. Crosby
Philip Bayard "Phil" Crosby was an American businessman and author who contributed to management theory and quality management practices.
Background
- Born in
- Wheeling
- Educated at
- Kent State University College of Podiatric Medicine
Trending & Selected Quotes
Trending topics shown first"Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead."
"Improving quality requires a culture change, not just a new diet."
"The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. The word "quality" is used to signify the relative worth of things in such phrases as "good quality," …"
"Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite…"
"The problem of quality management is not what people don't know about it. The problem is what the think they do know."
"In a true zero-defects approach, there are no unimportant items."
Works & Publications
No works or publications documented yet.
Timeline
1926
Born
Birth2001
Died
Death
Influenced By
Thinkers whose ideas shaped Philip's philosophy
No known influences documented.
Influenced
Thinkers whose work was shaped by Philip's ideas
No influenced thinkers documented yet.
Source Attribution
Information about Philip B. Crosby is sourced from curated knowledge bases and cross-referenced for accuracy. Influence relationships are scored by thematic overlap and historical plausibility.
