"I have more pet peeves than anyone else I know, and one of the very biggest ones is what I call flakes: people who say they'll do something, then back out without giving me the communication I need to adjust my plans. Anyone who's ever stood me up, or even been very late to something without a heads-up phone call, or just forgotten to do something they knew I was counting on them to do, has felt my wrath … thanks to cellphones and email, there is just no excuse."
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