"I had to be a complete son of a bitch to get any results, which often entailed losing my temper five or six times in a day. Being calm and reasonable just didn't work. For one thing the antiwar protests were mounting in the United States and a lot of our draftees knew they'd been sent to an unpopular war and didn't want to fight. Then there was the Army's policy of keeping Vietnam tours to one year, which meant a constant stream of raw recruits and a constant exodus of experienced men. When these new kids arrived, they'd immediately be exposed to a bogus combat-veteran culture that was in reality no more than an accumulation of bad habits. Some other troops would tell them: "Forget that crap you learned in basic training. This is how we do it around here. This is the real thing."

“When placed in command — take charge.”

“I detest the term "friendly fire." Once a bullet leaves a muzzle or a rocket leaves an airplane, it is not friendly to anyone. Unfortunately, fratricide has been around since the beginning of war. The very chaotic nature of the battlefield, where quick decisions make the difference between life and death, has resulted in numerous incidents of troops being killed by their own fires in every war this nation has ever fought. Even at the National Training Center, where "kills" are simulated by lasers and computers, incidents of fratricide are observed. This does not make them acceptable. Not even one such avoidable death should ever be considered acceptable.”

“That summer of 1970, the Army War College issued a scathing report- commissioned by General William Westmoreland, who was now chief of staff- that explained a great deal of what we're seeing. Based on a confidential survey of 415 officers, the report blasted the Army for rewarding the wrong people. It described how the system had been subverted to condone selfish behavior and tolerate incompetent commanders who sacrificed their subordinates and distorted facts to get ahead. It criticized the Army's obsession with meaningless statistics and was especially damning on the subject of body counts in Vietnam. A young captain had told the investigators a sickening story: he'd been under so much pressure from headquarters to boost his numbers that he'd nearly gotten into a fistfight with a South Vietnamese officer over whose unit would take credit for various enemy body parts. Many officers admitted they had simply inflated their reports to placate headquarters.”

“I believe that forgiving them is God's function. Our job is to arrange the meeting.”

“True courage is being afraid, and going ahead and doing your job.”

“Frankly, any man that doesn't cry scares me a little bit. I don't think I would like a man who was incapable of enough emotion to get tears in his eyes every now and then. That type of person scares me. That's not a human being.”