"Nowhere in the world of business at the present moment are conditions and methods changing more rapidly than in the work shop and factory itself. The application of new methods of processing, the invention of new tools, and the use of new combinations of cutting steels, are some of the things that in themselves are revolutionizing not only factory practice, but the character and skill of the labor employed; which results in a tendency toward a vast increase in output per capita. These things are in turn all forcing new methods and ways into industrial administration."

“When we review all that has been done by mechanical devices toward the displacement of animal power, it is very hard to refrain from drawing a conclusion that the horse must go; that is, speaking in the broad sense of the word. Mechanically propelled vehicles for all purposes are here.”

“In analyzing organization work, a single chart can frequently express more than any amount of detailed written explanation. First of all, clearly define author- ities within your establishment ; then chart those authorities simply and graphically, so that every workman knows to whom he is responsible, and every executive knows who is responsible to him. Place this chart conspicuously in every department where each employee can see it. In case of disputed authority, final proof is immediately at hand. There is then no loop-hole through which a neglectful workman, foreman or executive can crawl no longer does he have the excuse that he thought somebody else was going to do it. In clean-cut form, his duties and relations to other men of the organization are laid down once and for all, and responsibility rests on the right man. Failure so to specify responsibilities inevitably means confusion all down the line.”

“The writer has found, in analyzing and diagnosing organization and accounting work, that charts can express more on one page than is sometimes expressed in several chapters of writing, and has been the author and originator of many methods of charting industrial expressions. It is necessary, as a first step, for analytical and other purposes, to make a chart expressing all of the relations governing the organization of a business so as to show the very foundation upon which all authorities, accounting, and business transactions are based and conducted. There have been more failures scored both personally and financially for lack of these very elements in a business than by reason of any other one thing. As well try to build a house without a foundation as to try to conduct a business, especially a manufacturing business, without proper organization.”

“The simplicity attached to the operation of an electric vehicle by any person of ordinary intelligence is too well known to need comment at this point ; but it is found from experience that there is the same difference in the care taken of an electric vehicle that there is among men who attend dynamos and steam engines, or drive horses, with a corresponding difference in troubles and aggravations.”

“The unsightly appearance of automobiles has been commented upon this country a great deal.”

“The basic value of any proposition is its commercial aspect, and naturally the first query of inventor, capitalist and layman is : "What conditions exist that will make a market for automobiles or create a desire in the public mind for their use?" Some will say progression, the spirit of which surrounds us everywhere; others say, expediency and the desire for saving- minutes and even seconds; others, again, their convenience and readiness for instant use; all of which are true but do not in a broad sense answer the question, but create another as to what has made all these things desirable on the part of the public as things necessary to its comfort and welfare.”