William H. Starbuck

"A knowledge-intensive firm may not be information intensive... Knowledge is a stock of expertise, not a flow of information."

"Most of the time, organizations generate actions unreflectively and non-adaptively. To justify their actions, organizations create problems, successes, threats and opportunities. These are ideological…"

"In deciding whether a firm is knowledge-intensive, one ought to weigh its emphasis on esoteric expertise instead of widely shared knowledge. Everybody has knowledge, most of it widely shared, but some…"

"Labeling a firm as knowledge-intensive implies that knowledge has more importance than other inputs."

"The history of organization theory contrasts with the history of managerial thought. When people began to compose texts about organized activities, between 2,000 and 3,000 years before the Christian e…"

"Professionals identify strongly with their professions, more strongly than with their clients or their employers. They not only observe professional standards, they believe that only members of their …"

"Another forerunner of modern organization theorists was Andrew Ure, a professor of chemistry. An enthusiastic proponent of “the factory system,” Ure took a step beyond Adam Smith. Whereas Smith’s pin …"