John Kotter

"Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change."

"A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time."

"Budgeting is a math exercise, number crunching. Planning is a logical, linear process. Strategizing requires a great deal of information about customers and competitors, along with conceptual skills. …"

"The rate of change in the business world is not going to slow down anytime soon. If anything, competition in most industries will probably speed up over the next few decades. Enterprises everywhere wi…"

"No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service."

"Great vision communication usually means heartfelt messages are coming from real human beings."

"The heart of change is in the emotions."

"Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes fa…"