John Kotter

"Great vision communication usually means heartfelt messages are coming from real human beings."

"Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change."

"Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes fa…"

"A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time."

"Budgeting is a math exercise, number crunching. Planning is a logical, linear process. Strategizing requires a great deal of information about customers and competitors, along with conceptual skills. …"

"The heart of change is in the emotions."

"Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy."

"The rate of change in the business world is not going to slow down anytime soon. If anything, competition in most industries will probably speed up over the next few decades. Enterprises everywhere wi…"