"Anyone could snap anywhere; anyone's a suspect. And that means that employees go out of their way to make sure they're not perceived as being potentially dangerous, no matter how cruelly they are treated... even the slightest hint of disgruntlement could be grounds for a visit from police, a forced psychological examination, and a destroyed career."

“It is hard to imagine that the kid became a better person after this. More scared, more cautious, and more alienated from his peers, sure. Which perhaps is all we want.”

“Like blaming evil, the copycat rationale is so empty that it doesn't even qualify as a convenient explanation... dismissing this rash of murder and sympathy- across the country, across a wide variety of students- as simply copycat shooters assumes that kids operate at about the same intelligence level as sardines.”

“Cruel and callous when on top, afraid and smiling all the way to the grave when not- that pretty much sums up the post-Reagan zeitgeist. And if you're not just as cheerful as the rest, "you've got some personal problems." You're a weirdo if you complain. It's your own fault if you're traumatized by a massacre. It's your own fault if you're poor. It's your own fault if you get downsized, overworked, bullied, and fail. Get over it.”

“Article in Chicago Reader, quoting these and other parts of Ames' work”

“As the Economic Policy Institute reported, "What income growth there was over the 1979-1989 period was driven primarily by more work at lower wages.”

“Stress: the word comes up often in the study of rage murders. The problem is that even in spite of the awful effects of stress- from mental and physical health ailments to provoking massacres- we, the ones who suffer stress, are ourselves loath to describe our own stressed condition with language that might match the suffering it produces, for fear of sounding melodramatic, whiny- of not being able to tough it out. A little light goes on in most "normal" people's heads warning them not to complain about cracking under stress and risk being marked as a loser.”