"Solutions require thinking through a series of interrelated steps or stages, analyzing a number of rules at each point, and always keeping in mind conclusions reached at earlier points."

“In this Article we propose a general framework for analyzing and classifying all conflict resolution procedures, including, of course, all procedures employed in the legal process.”

“The initial step in stating a theory of procedure is to recognize the fundamental dichotomy between the potential dispute resolution objectives of "truth" and "justice." This dichotomy, we suggest, is the necessary result of differences in the type of conflict involved in the dispute.”

“In evaluating the adequacy of the sampled and anticipated outcomes of a relationship, the members of a dyad will have need for some kind of standard or criterion of the acceptability of outcomes. At least two important kinds of standard for such an evaluation can be identified. To try to make the distinction between these two standards as intuitively clear as possible, we may begin by saying that the first of these, called the comparison level , is the standard against which a member evaluates the 'attractiveness' of the relationship or how satisfactory it is. The second, called the comparison level for alternatives , is the standard the member uses in deciding whether to remain in or to leave the relationship.”

“An analysis of social relations in 2 parts: the properties of 2-person relations, and an extension of the chief concepts to the complex relations of larger groups. Beginning with the assumption that most social interactions must be reinforced to be repeated, the authors analyze 2-person matrices designed to express all the possible interactions and their outcomes in terms of rewards and costs to the participants. Also investigated are: the exogenous and endogenous determinants of rewards and costs, interactive interference and facilitation, formation and evaluation of the 2-person relation, power and dependence, norms and roles, tasks, and nonvoluntary relations. The chapters on larger groups take up interdependence, status, conformity, and group goals. 300-item bibliog”

“The essence of any interpersonal relationship is interaction. Two individuals may be said to have formed a relationship when on repeated occasions they are observed to interact. By interaction it is meant that they emit behavior in each other's presence, they create products for each other, or they communicate with each other. In every case we would identify as an instance of interaction there is at least the possibility that the actions of each person affect the other.”

“Decision control is measured by the degree to which any one of the participants may unilaterally determine the outcome of the dispute. For example, where a third-party decisionmaker alone may order a resolution to be imposed, the decision-maker has total decision control. Control over the process refers to control over the development and selection of information that win constitute the basis for resolving the dispute.”