"Will you encourage your workers to be innovative, or will you promote an environment where the status quo is good enough? Do you have mechanisms to allow all employees to voice opinions and provide feedback without fear of retaliation? Are you accessible, or are you insulated from your people? Good leaders motivate by being seen, by communicating, by engaging, and by taking care of their employees."

“As a military professional, I knew that the most important element is trust- the vision had to be built on trust. The very basis for why soldiers fight the way they do is the trust they have in their teammates, their fellow soldiers. It's usually less dramatic off the battlefield but still equally important. Without trust in each other and trust in the institution, you will not be able to realize your vision.”

“For the vision to be taken seriously, the destination- or the goal- has to be attainable. It's your vision, so you need to determine the timing. With your destination in focus, you need to describe who you are, what you do, and how you are going to get there.”

“Not everyone is cut out for the military, but I do believe everyone can and should have the opportunity to participate in a national service endeavor of their choce. Serving in the military can make you a better citizen, employee, and leader. The military provides hands-on experience. It provides leadership training and builds a foundation for a strong work ethic. Corporate America has taken notice and regularly recruits soldiers just as it does Ivy League students.”

“If you don't know where you're going, any road will take you there.”

“Today, particularly in terms of combating terrorism, there are no front lines. Cities and neighborhoods are the battlefields. September 11 was a harsh reminder of this new reality.”

“For a great leader, colleague, friend, or parent to be his best, he has to acknowledge his worst. Throughout my life I've met plenty of superheroes, but the strongest and most effective among them were simply human and knew they weren't perfect. They were the men and women who, like my father, believed in their duty to country and sacrificed for others without hesitation. They all had their strengths and weaknesses. They excelled at times; they stumbled at times. But the great ones always made sure they could walk tall by recognizing their own enemy within and confronting it.”