"It is the human gesture that counts. Yes, medals, stock options, promotions, bonuses, and pay raises are fine. But to really reach people, you need to touch them. A kind word, a pat on the back, a "well done," provided one-on-one and not by mob email is the way you share credit. It is the way you appeal to the dreams, inspirations, anxieties, and fears of your followers. They want to be the best they can be; a good leader lets them know it when they are."

“In the Army, we are measured constantly and exhaustively. We get evaluation reports annually and every time we change jobs or our supervisor changes jobs. Our immediate supervisor evaluates us. So does our next higher superior, and his evaluation compares us with all our peers who serve under him. Our school performance is graded. Our spouses are silently observed. Our careers are obsessively examined and managed. The reason is simple and obvious. We do not hire from outside. If we need a battalion commander fifteen years from now, we have to grow one now from a promising new second lieutenant. Sergeants major are not hired in from Walmart or Hertz. It takes many years to grow them from basic training recruits.”

“Facts are verified information that is then presented as objective reality. The rub here is the verified part. How do you verify verified? Facts are slippery, and so is verification. Today's verification may not be tomorrow's. It turns out that facts may not really be facts; they can change as the verification changes; they may only tell part of the story, not the whole story; or they may be so qualified by verifiers that they're empty of information.”

“As successes come your way, remember that you didn't do it alone. It is always we.”

“Finally, I shudder to think of the legal morass we will create trying to implement the body of law that will emerge from such an amendment.”

“Being responsible sometimes means pissing people off.”

“I'm sleeping like a baby, too. Every two hours, I wake up, screaming.”