"“It doesn’t matter what business you are in, it is essential that the primary motivation and driving force behind everything you do is based on the impact it will have on your customer."

“A bottom line principle of business—and life—is, to do what is right, even when no one else is looking. Likewise, we ought to do the right thing even if others around us seem to be backwards.”

“Go back and correct your mistakes. We all make mistakes. The wise person admits them, corrects them, and doesn’t leave them for others to clean up.”

““Striving for excellence means never being satisfied—always doing things to keep improving, even if it means changing everything we do. It means we never feel that we have arrived. We don’t believe our press clippings. We don’t get complacent and pat ourselves on the backs. We talk about what we could have done better. We believe that we can achieve extraordinary results when we strive for excellence in all we do.”

““In great organizations, a leader’s words and actions model what really matters, and as a result, everyone gets on the same page and pulls together.”

““Joy is not based on circumstances. You can experience a deep, abiding joy no matter what you have to be happy or unhappy about in your world. Joyful people radiate something deeper, something based in their heart and will. Others sense this joy and feel uplifted. I realized that’s what the phrase Scatter Joy is all about—reflecting that deep and abiding joy to the world. “”

““A potential danger of being a leader is that we can begin to think that we have all of the answers. After all, we have achieved an important position, we think, and we’re above taking advice and doing those so-called little jobs. I have seen too many leaders develop a large ego. Well, large egos frequently lead to arrogance, and when people become arrogant, their judgment can be impaired. Impaired judgment usually leads to failure.”