"Shattuck and I were particularly concerned with the activities of Zeljko Raznatovic, popularly known as Arkan, one of the most notorious men in the Balkans. Even in former Yugoslavia, Arkan was something special, a freelance murderer who roamed across Bosnia and eastern Slavonia with his black-shirted men, terrorizing Muslims and Croats. To the rest of the world Arkan was a racist fanatic run amok, but many Serbs regarded him as a hero. His private army, the Tigers, had committed some of the war's worst atrocities, carrying out summary executions and virtually inventing ethnic cleansing in 1991-92. Western intelligence was convinced he worked, or had worked, for the Yugoslav secret police. Althought the Tribunal had handed down over fifty indictment by October 1995, these did not include Arkan. I pressed Goldstone on this matter several times, but because a strict wall separated the tribunal's internal deliberations from the American government, he wouold not tell us why Arkan had not been indicted. This was expecially puzzling given Goldstone's stature and his public criticisms of the international peacekeeping forces for not arresting any of the indicted war criminals. Whenever I mentioned Arkan's name to Milosevic, he seemed annoyed. He did not mind criticism of Karadzic or Mladic, but Arkan - who lived in Belgrade, ran a popular restaurant, and was married to a rock star - was a different matter. Milosevic dismissed Arkan as a "peanut issue", and claimed he had no influence over him. But Arkan's activities in western Bosnia decreased immediately after my complaints. This was hardly a victory, however, because Arkan at large remained a dangerous force and a powerful signal that one could still get away with murder - literally - in Bosnia."

“Speech to an Asia Society Gala function”

“We never fully understood why Milosevic decided to give Sarajevo to the Muslims. But in retrospect, the best explanation may be that he was fed up with the Bosnian Serbs and had decided to weaken their Pale base by giving away the Serb-controlled part of Sarajevo. By giving the Federation all of Bosnia's capital, perhaps Milosevic wanted to weaken Karadzic and stregthen the Serbs in other parts of Bosnia, especially Banja Luka. This explanation was consistent with one of Milosevic's main themes at Dayton: that the Bosnian Serb leadership had become an impediment, even though he had earlier made common cause with them. Milosevic had often talked of strengthening the "intellectuals" and businessmen of Banja Luka in order to weaken Pale; now he seemed to be putting his theory into action.”

“The controlled chaos is one way to get creativity. The intensity of it, the physical rush, the intimacy created the kind of dialogue that leads to synergy … The U.N. by contrast is sterile, overly concerned with protocol, overly formal, filled with set-piece speeches. This is what the U.N. in theory is supposed to be but can't.”

“Council on Foreign Relations: Biographical information”

“The situation also gave U.N. Secretary-General Boutros-Ghali a chance to start the U.N.'s disegagement from Bosnia, something he had long wanted to do. After a few meetings with him, I concluded that this elegant and subtle Egyptian, whose Coptic family could trace its origins back over centuries, had disdain for the fractious and firty peoples of the Balkans. Put bluntly, he never liked the place. In 1992, during his only visit to Sarajevo, he made the comment that shocked the journalists on the day I arrived in the beleaguered capital: "Bosnia is a rich man's war. I understand your frustration, but you have a situation here that is better than ten other places in the world. … I can give you a list." He complained many times that Bosnia was eating up his budget, diverting him from other priorities, and threatening the whole U.N. system. "Bosnia has created a distortion in the work of the U.N.", he said just before Srebrenica. Sensing that our diplomatic efforts offered an opportunity to disengage, he informed the Security Council on September 18 that he would be ready to end the U.N. role in the forme Yugoslavia, and allow all key aspects of implementation to be placed with others. Two days later, he told Madeleine Albright that the Contact Group should create its own mechanism for implementation - thus volunteering to reduce the U.N.'s role at a critical moment. Ironically, his weakness simplified our task considerably.”

“You've got to stop this war in Afghanistan.”