"In response to the question "One of the recurring themes in the book is the fact that too few doctors sit down and hear out the patient's story. Why is that?"

Lisa Sanders Medicine See all quotes by Lisa Sanders →

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“It's hard to listen to a story that's not told well. That's a terrible thing to say, but we all feel this. You know, when we're at the dinner table and Uncle Dave is telling a long, windy story, what you're really thinking is, "Where is this going? What is the bottom line?" That kind of impatience is not just limited to the dinner table; that's often how doctors feel. When you didn't have any other tools except that story, you just buckled down and listened. But now that we have other tools, we feel like, "O.K., I'm out of here.”

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