"John was in exactly the right place at the right time to understand manufacturing at its deepest level — at a cellular level. His apprenticeship culminated in an insight that was critical to Fiat’s survival. He noticed a persistent gap between what happens on the factory floor of, say, a headlight plant in Birmingham, and what information filters up to headquarters."
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"Wisdom is not the purchase of a day, and it is no wonder that we should err at the first setting off."
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