"Leaders encourage reflective backtalk. Norbert Wiener told me, “I never know what I say until I hear the response.” Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth."

“Management is doing things right; leadership is doing the right things.”

“The most dangerous leadership myth is that leaders are born — that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That's nonsense; in fact, the opposite is true. Leaders are made rather than born. And the way we become leaders is by learning about leadership through life and job experiences, not with university degrees.”

“The manager accepts the status quo; the leader challenges it.”

“A new leader has to be able to change an organization that is dreamless, soulless and visionless … someone's got to make a wake up call.”

“Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens, people feel centered and that gives their work meaning.”

“The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.”