"We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too."

“Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out ways for teams to communicate less with each other, not more.”

“That kind of divine discontent comes from observing customers and noticing that things can always be better.”

“You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.”

“We’re building what’s called a private cloud for them , … because they don’t want to be on the public cloud.”

“If you absolutely can't tolerate critics, then don't do anything new or interesting.”

“Your margin is my opportunity.”