Rensis Likert

"All component parts of any system of management must be consistent with each of the other parts and reflect the system's basic philosophy."

"A variety of studies in widely different fields show that supervisors who are getting the best production, the best motivation, and the highest levels of worker satisfaction are employee-centred appre…"

"As people acquire more education, their expectations rise as to the amount of responsibility, authority, and income they receive."

"Conflict is viewed as the active striving for one's own preferred outcome which, if attained, precludes the attainment by others of their own preferred outcome, thereby producing hostility."

"equally applicable to other kinds of organized human activity, such as schools, voluntary organizations, unions, hospitals, governmental agencies, scientific and professional organizations, and the li…"

"Interaction and decision making rely heavily on group processes."

"Research reveal that managers achieving better performance differ in leadership principles and practices from those achieving poorer performance."

"To be effective in leading his own work group, a superior must be able to influence his own boss, that is he needs to be skilled both as a superior and as a subordinate."