James A. Champy

"People must know that their ideas will be listened to and, if they have merit, acted upon. If they do, it is possible to mobilize individual creativity on a very broad scale."

"Unless you can subject your decision‐making to a ruthless and continuous JUDGMENT BY RESULTS, all your zigs and zags will only be random lunges in the dark, sooner or later bound to land you on the ro…"

"People claim that significant change requires commitment from the top. True, the top is necessary, but it's not enough. No CEO can do this alone."

"We are in the grip of the second managerial revolution, one that's very different from the first. The first was about a transfer of power. This one is about an access of freedom."

"Don't live too long with people who refuse to change their behavior, especially if their work is important to achieving your reengineering goals."

"It is not enough for a leader to have a vision. A leader needs to attract followers, men and women who can commit themselves to the new ideal of customer focus. But if the mobilization process is to s…"

"Managers model the way by first changing themselves."

"Without Ambition, No Conquests Are Made, No Lands Discovered, No Businesses Created Ambition Is the Root of All Achievement."