"The application of systematic methods to the conduct of business is one of the most striking developments of the present day. The successful pursuit of business activities is increasingly based on carefully developed plans and well-ordered arrangements. The body of knowledge, called Organization, has become increasingly helpful in accomplishing the objectives of the enterprise."

“In our company we have had the experience if starting our appraisal at the top level. It was my privilege to serve on the staff of the president if our company as he appraised those people who reported directly to him. He made his own notes and he acted as a chairman of the meeting. Subsequently, I saw the reflection of his conscientiousness when the three vice presidents sat together as a committee and appraised the people who report directly to them. They, too, took the same painstaking care.”

“The highest standard for each individual is that which his conscience tells him is best.”

“Management is the accomplishment of results through the efforts of other people.”

“an individual who, because of his training, experience, and competence, is employed to develop and expand the assets and realizations of owners.”

“Management is the development of people and not the direction of things ... Management is personnel administration.”

“This book is an analysis of the development and change of the organization structure of the individual company. It is an attempt to combine the systematic thinking on this subject with the "rule of thumb" of practical experience. It essays an integration of the formal structure of the enterprise with the human forces that mold and are molded by it. Thus it is designed to aid the practical man of affairs as well as the student of organization.”