"Whenever we make a mistake, some-one jumps on us for it, but whenever we do something well nobody pays any attention to us. We never get any recognition except when we get ‘bawled out’."

“As a nation we are, however, slowly accepting the fact that the loose-jointed, easy-going, somewhat irresponsible system of administration which we carried over from our rural, agricultural background is no longer adequate for present and future needs.”

“Public administration is the management of men and materials in the accomplishment of the purposes of the state.”

“Any system of public administration inevitably reflects its environment.”

“The role of administration in the modern state is profoundly affected by the general political and cultural environment of the age.”

“a special case of the larger category, administration, a process which is common to all organized human effort and which is highly developed in modern corporate business, in the church, in the Red Cross, in education, and in international bodies, public and private.”

“Organization is the arrangement of personnel for facilitating the accomplishment of some agreed purpose through allocation of functions and responsibilities. It is the relating of efforts and capacities of individuals and groups engaged upon a common task in such a way as to secure the desired objective with the least friction and the most satisfaction to those for whom the task is done and those engaged in the enterprise.”