"Kindness and friendliness become aspects of personalized service or of public relations of big firms, rationalized to further the sale of something. With anonymous insincerity, the Successful Person thus makes an instrument of his own appearance and personality."

“In the formulas of 'personnel experts', men and women are to be shaped into the 'well rounded, acceptable, effective personality.' Just like small proprietors, they cannot higgle over prices, which are fixed, or 'judge the market' and accordingly buy wisely.”

“Most American men of affairs have learned well the rhetoric of public relations, in some cases even to the point of using it when they are alone, and thus coming to believe it.”

“Moral distrust of men in public life is an old American convention. In the current campaign, however, it has reached unprecedented heights: each of the leading candidates has felt it necessary to make public an accounting of his personal income.”

“America - a conservative country without any conservative ideology - appears now before the world a naked and arbitrary power, as, in the name of realism, its men of decision enforce their often crackpot definitions upon world reality. The second-rate mind is in command of the ponderously spoken platitude. In the liberal rhetoric, vagueness, and in the conservative mood, irrationality, are raised to principle. Public relations and the official secret, the trivializing campaign and the terrible fact clumsily accomplished, are replacing the reasoned debate of political ideas in the privately incorporated economy, the military ascendancy, and the political vacuum of modern America.”

“IBM Plus Reality Plus Humanism=Sociology”

“In a public, as we may understand the term, virtually as many people express opinions as receive them, Public communications are so organised that there is a chance immediately and effectively to answer back any opinion expressed in public. Opinion formed by such discussion readily finds an outlet in effective action, even against – if necessary – the prevailing system of authority. And authoritative institutions do not penetrate the public, which is thus more or less autonomous in its operations.-In a mass, far fewer people express opinions than receive them; for the community of publics becomes an abstract collection of individuals who receive impressions from the mass media. The communications that prevail are so organised that it is difficult or impossible for the individual to answer back immediately or with any effect. The realisation of opinion in action is controlled by authorities who organise and control the channels of such action. The mass has no autonomy from institutions; on the contrary, agents of authorised institutions penetrate this mass, reducing any autonomy it may have in the formation of opinion by discussion.”