"Management, in any continuously successful plant, is not related to single workers but always to working groups. In every department that continues to operate, the workers have whether aware of it or not formed themselves into a group with appropriate customs, duties, routines, even rituals ; and management succeeds in proportion as it is accepted without reservation by the group as authority and leader."
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"The important thing is regularity. What is required is for the group to meet regularly, at least once a week, always at the same time. In this way the Masters can depend on a group of individuals bein…"
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