"My first stop in Rome was a call on an old friend, Foreign Minister Susanna Agnelli. Universally known as Sunni, she had been appointed to the post by the government of Lamberto Dini in part because of her personal stature. A former mayor and senator, the sister of Italy's most famous businessman, Gianni Agnelli, and the author of a best-selling memoir with the delightful title We always wore sailor suits, Sunni Agnelli combined aristocratic bearing with casual informality. Her giant white mane of hair and her imposing height added to her presence. She approached her job as she had probably approached everything else: with a relaxed confidence in her own intuition. She conveyed an impression of great amusement at the passing parade of overly intense men formulating policy. We had known each other for years, but only socially."

“Speech to an Asia Society Gala function”

“We never fully understood why Milosevic decided to give Sarajevo to the Muslims. But in retrospect, the best explanation may be that he was fed up with the Bosnian Serbs and had decided to weaken their Pale base by giving away the Serb-controlled part of Sarajevo. By giving the Federation all of Bosnia's capital, perhaps Milosevic wanted to weaken Karadzic and stregthen the Serbs in other parts of Bosnia, especially Banja Luka. This explanation was consistent with one of Milosevic's main themes at Dayton: that the Bosnian Serb leadership had become an impediment, even though he had earlier made common cause with them. Milosevic had often talked of strengthening the "intellectuals" and businessmen of Banja Luka in order to weaken Pale; now he seemed to be putting his theory into action.”

“The controlled chaos is one way to get creativity. The intensity of it, the physical rush, the intimacy created the kind of dialogue that leads to synergy … The U.N. by contrast is sterile, overly concerned with protocol, overly formal, filled with set-piece speeches. This is what the U.N. in theory is supposed to be but can't.”

“Council on Foreign Relations: Biographical information”

“The situation also gave U.N. Secretary-General Boutros-Ghali a chance to start the U.N.'s disegagement from Bosnia, something he had long wanted to do. After a few meetings with him, I concluded that this elegant and subtle Egyptian, whose Coptic family could trace its origins back over centuries, had disdain for the fractious and firty peoples of the Balkans. Put bluntly, he never liked the place. In 1992, during his only visit to Sarajevo, he made the comment that shocked the journalists on the day I arrived in the beleaguered capital: "Bosnia is a rich man's war. I understand your frustration, but you have a situation here that is better than ten other places in the world. … I can give you a list." He complained many times that Bosnia was eating up his budget, diverting him from other priorities, and threatening the whole U.N. system. "Bosnia has created a distortion in the work of the U.N.", he said just before Srebrenica. Sensing that our diplomatic efforts offered an opportunity to disengage, he informed the Security Council on September 18 that he would be ready to end the U.N. role in the forme Yugoslavia, and allow all key aspects of implementation to be placed with others. Two days later, he told Madeleine Albright that the Contact Group should create its own mechanism for implementation - thus volunteering to reduce the U.N.'s role at a critical moment. Ironically, his weakness simplified our task considerably.”

“You've got to stop this war in Afghanistan.”