"We have a lot of work to do. We have 90% of PC share and 14% of total device share. We get that,"

“Nothing is off the table in how we think about shifting our culture to deliver on this core strategy. Organizations will change. Mergers and acquisitions will occur. Job responsibilities will evolve. New partnerships will be formed. Tired traditions will be questioned. Our priorities will be adjusted. New skills will be built. New ideas will be heard. New hires will be made. Processes will be simplified. And if you want to thrive at Microsoft and make a world impact, you and your team must add numerous more changes to this list that you will be enthusiastic about driving.”

“What I think needs to be done in 2018 is more dialogue around the ethics, the principles that we can use for the engineers and companies that are building AI , so that the choices we make do not cause us to create systems with bias.”

“We will continue to be in the phone market not as defined by today's market leaders, but by what it is that we can uniquely do in what is the most ultimate mobile device.”

“AI is going to be one of the trends that is going to be the next big shift in technology. It's going to be AI at the edge, AI in the cloud, AI as part of SaaS applications, AI as part of in fact even infrastructure. And to me, to be the leader in it, it's not enough just to sort of have AI capability that we can exercise—you also need the ability to democratize it so that every business can truly benefit from it. That to me is our identity around AI.”

“When I think about my career, my successes are built on learning from failures.”

“We need to ask ourselves not only what computers can do, but what computers should do.”