"If there’s one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers. This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness — don’t waste the opportunity!"

"Whatever market a company might dominate today, it is likely to change substantially over the next ten years. There's no such thing as "sustaining" leadership; it must be reinvented again and again."

"Rudolf Carnap Webpage and Directory of Internet Resources"

"So I read about various aspects of vegetarianism—the scientific aspect, the humane aspect, the ethical aspect, and the economic aspect. The more I studied, the more convinced I became that it was a lo…"

"Daddy, can we talk?" "Hey, I'm watching the game!" "I'll show you! I'll dance naked to Mötley Crue records! I'm gonna change my name to Cina Buns and I'm gonna wear clear heels!" When did clear heels …"