"…You can’t separate race from police shooting cases, but you also can’t say that’s the whole story. There’s something out of whack with the way we’ve structured relationships—not just between police officers and civilians, but between strangers of all kinds."

“You’re always, as a journalist, walking this fine line between faithfully representing the complexity of the thing you’re writing about and retaining your readers. The finest piece of journalism in the world is of no use if no one reads it. And getting people to read it requires compromises and sacrifices and all kinds of things. It is very hard to get it perfectly right. But I feel like over time, most good journalists, I think, do a pretty good job of balancing those things…”

““Outlier” is a scientific term to describe things or phenomena that lie outside normal experience. In the summer, in Paris, we expect most days to be somewhere between warm and very hot. But imagine if you had a day in the middle of August where the temperature fell below freezing. That day would be outlier. And while we have a very good understanding of why summer days in Paris are warm or hot, we know a good deal less about why a summer day in Paris might be freezing cold. In this book I’m interested in people who are outliers—in men and women who, for one reason or another, are so accomplished and so extraordinary and so outside of ordinary experience that they are as puzzling to the rest of us as a cold day in August.”

“What do we tell our children? Haste makes waste. Look before you leap. Stop and think. Don't judge a book by its cover. We believe that we are always better off gathering as much information as possible and spending as much time as possible in deliberation.”

“The most influential thinker, in my life, has been the psychologist. He basically gave me my view of the world.”

“It's those who lie outside ordinary experience who have the most to teach us.”

“If you make a great number of predictions, the ones that were wrong will soon be forgotten, and the ones that turn out to be true will make you famous.”