"The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long...we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than those facing managers trying to improve in other fields. The systematic approaches to improvement are identical. ... There should be no reason our familiar principles of quality and process engineering would not work in the sales process."

"I think I was just being myself for a moment there...Look, I think people should be kind of light about this. It's something that plenty of people have heard in their lives for sure."

"We can then use Platonic means to quiet Armenians and Greeks, but in time of war we cannot investigate and negotiate. We must act promptly and with determination. I also think that the Armenians are m…"

"The primary purposes for the release and publication of the material contained here are that through dissemination as widely as possible, some other human being—perhaps just one—may be saved from the …"

"Einstein's theory was that everything about the laws of the universe and nature was relative. What you observe about something depends greatly upon your frame of reference at the time. That's why I ca…"