"Don't get me wrong. I don't look down on intelligence gatherers, and I don't mean to condemn any specific intelligence staff or the intelligence community. It's a hard, stressful, vitally necessary job. During my career I've worked with intelligence agencies and experts of every kind, from a young lieutenant, battalion-level intelligence officer to all sixteen branches of the U.S. intelligence community. With rare exceptions, intelligence analysts do all they can to give you the information and facts you need to understand the enemy and the situation and come up with the best decision. I found over the years that my intelligence staffs told the best story when I worked with them as they were putting it together. I questioned them constantly; I sent written analyses back, loaded with scribbles in the margins; I challenged them to defend their analyses. Staffs appreciated the challenge. They wanted to get the story right as much as I did."

“In the Army, we are measured constantly and exhaustively. We get evaluation reports annually and every time we change jobs or our supervisor changes jobs. Our immediate supervisor evaluates us. So does our next higher superior, and his evaluation compares us with all our peers who serve under him. Our school performance is graded. Our spouses are silently observed. Our careers are obsessively examined and managed. The reason is simple and obvious. We do not hire from outside. If we need a battalion commander fifteen years from now, we have to grow one now from a promising new second lieutenant. Sergeants major are not hired in from Walmart or Hertz. It takes many years to grow them from basic training recruits.”

“Facts are verified information that is then presented as objective reality. The rub here is the verified part. How do you verify verified? Facts are slippery, and so is verification. Today's verification may not be tomorrow's. It turns out that facts may not really be facts; they can change as the verification changes; they may only tell part of the story, not the whole story; or they may be so qualified by verifiers that they're empty of information.”

“As successes come your way, remember that you didn't do it alone. It is always we.”

“Finally, I shudder to think of the legal morass we will create trying to implement the body of law that will emerge from such an amendment.”

“It is the human gesture that counts. Yes, medals, stock options, promotions, bonuses, and pay raises are fine. But to really reach people, you need to touch them. A kind word, a pat on the back, a "well done," provided one-on-one and not by mob email is the way you share credit. It is the way you appeal to the dreams, inspirations, anxieties, and fears of your followers. They want to be the best they can be; a good leader lets them know it when they are.”

“Being responsible sometimes means pissing people off.”