Thomas H. Davenport

"Peter Drucker wasn’t exaggerating when he noted that the fate of advanced economies depends on making knowledge workers more productive. There is no business or economic issue that is more important t…"

"Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge."

"Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... Unfortunately, the evidence suggests that most firms are moving in the wrong direct…"

"Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers."

"Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and…"

"Defined simply, innovation is, of course, the introduction of something new. We presume that the purpose of introducing something new into a process is to bring about major, radical change. Process in…"

"In definitional terms, a process is simply a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work …"

"Attention is focused mental engagement on a particular item of information. Items come into our awareness, we attend to a particular item, and then we decide whether to act."