James W. Dean Jr.

"Total quality is a matter of survival."

"This study examines two alternative views—universal and contingency—of the human resources -performance relationship in manufacturing settings. Results from a survey of 97 plants primarily support a c…"

"The increasing importance of advanced manufacturing technology, total quality management, and just-in-time to manufacturing firms raises some basic questions as to the strategic use of these technique…"

"Management theory is a multidisciplinary academic field, whose links to practice are controversial ."

"Adaptation is a crucial challenge for organizations, and an important theme in the strategy and organization theory literature. We still have much to learn, however, about the strategic processes by w…"

"We introduce this theory-development forum by comparing total quality and management theory at both global and topic-specific levels. Our analysis suggests that management research could be enhanced b…"

"Total Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many ca…"

"Quality management is ... an approach to management made up of a set of mutually reinforcing principles, each of which is supported by a set of practices and techniques."