Joan Woodward

"In some firms role relationships prescribed by the chart seemed to be of secondary importance to personal relationships between individuals."

"A breakdown of management into its basic functions — development, production and marketing — revealed that the character of the functions, their chronological sequence, the closeness with which they h…"

"Production systems which are technologically the most advanced are also the least adaptable and work to the longest time scale of decision making. These are the process industries in which vast resour…"

"Those responsible for marketing had to sell, not a product, but the idea that their firm was able to produce what the customer required. The product was developed after the order had been secured, the…"

"There was a particular form of organisation most appropriate to each technical situation."

"The number of levels of authority in the management hierarchy increased with technical complexity, while the span of control of the first-line supervisor decreased."

"As technology advances the entire concept of authority in industry may have to change. In process firms the relationships between superior and subordinate was much more like that between a travel agen…"