"Decisions should be pushed down as far as possible, to the level of competence. This allows senior managers more time for making decisions of a more complex nature"

“Managers are to information as alcoholics are to booze. They consume enormous amounts, constantly crave more, but have great difficulty in digesting their existing intake.”

“Effective management always means asking the right question.”

“What goes wrong is that sensible anticipation gets converted into foolish numbers: and their validity always hinges on large loose assumptions.”

“Robert Heller obituary guardian.co.uk, Sept 18, 2012”

“Never ignore a gut feeling, but never believe that's enough.”

“My first book “The Naked Manager”, a big success in 1971, had been followed by many others, and I wanted to write still more. Writing books is very interesting as each new project takes you in a different direction. You learn a lot – especially about what you yourself really think.”