"What goes wrong is that sensible anticipation gets converted into foolish numbers: and their validity always hinges on large loose assumptions."

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“Managers are to information as alcoholics are to booze. They consume enormous amounts, constantly crave more, but have great difficulty in digesting their existing intake.”

“Effective management always means asking the right question.”

“Robert Heller obituary guardian.co.uk, Sept 18, 2012”

“Decisions should be pushed down as far as possible, to the level of competence. This allows senior managers more time for making decisions of a more complex nature”

“Never ignore a gut feeling, but never believe that's enough.”

“My first book “The Naked Manager”, a big success in 1971, had been followed by many others, and I wanted to write still more. Writing books is very interesting as each new project takes you in a different direction. You learn a lot – especially about what you yourself really think.”

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"I do not say, and I do not believe, that Christians are as bad as their creeds. In spite of church and dogma, there have been millions and millions of men and women true to the loftiest and most gener…"

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"Because I've been just drilled by TV hosts over the past week, "How dare you say that, uh, you know, it's not the law of the land?"" Because that's their phrase, "it’s the law of the land". Michael, t…"

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