Robert Heller

"Management — The definition that includes all the other definitions in this book and which, because of that, is the most general and least precise. Its concrete, people meaning — the board of director…"

"Although he reputedly hated the label of ‘guru’, Peter Drucker was, by any standards, the greatest management guru the world has yet seen. In 1996, the McKinsey Quarterly journal described him as the …"

"Management is a far more homely business than its would be scientists suggest, more closely allied to cookery than any other human activity. Like cooking, it rests on a degree of organisation and on a…"

"CEO of General Electric for 30 years, Jack Welch was declared the greatest manager of the 20th century. Focusing firmly on results, he revolutionized management to achieve phenomenal growth for his co…"

"What goes wrong is that sensible anticipation gets converted into foolish numbers: and their validity always hinges on large loose assumptions."

"Managers are to information as alcoholics are to booze. They consume enormous amounts, constantly crave more, but have great difficulty in digesting their existing intake."

"All businesses operate below their true potential. That is unavoidable, given the fallibility of human beings."

"Common sense suggests that some factors in a process are more important than others — and analysis supports this. In reality, only 20 percent of activities. In reality, only 20 percent of activities m…"