"The cutting edge of service is always being honed and polished."

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“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Exceeding expectations is where satisfaction ends and loyalty begins.”

“Delighted customers are the only advertisement everyone believes.”

“The right measure is not how many customers you've got, but how closely you hold them.”

“Your product is a starting point. A loyal customer is the goal.”

Resonant Thoughts

"I have been placed under surveillance, and I can't take a step without it being known to the Polish minister of internal affairs."

— Konstantin Rokossovsky

Politics1896–1968

#philosophy

"We must progress to the stage of doing all the right things for all the right reasons instead of doing all the right things for all the wrong reasons."

— Buckminster Fuller

Philosophy1895–1983

#philosophy

"What I want to do, by holding up the mirror, is to take on the equally false idea that there is an ideological continuum between free-marketers and fascists."

— Daniel Hannan

Politics1971

#philosophy

"It is the natural duty of souls to do their work in the body; are we to suppose that when once they leave the body they spend all eternity in idleness? Again, if the souls did not again enter into bod…"

— Sallustius

Politics

#religion