"Delighted customers are the only advertisement everyone believes."

Ron Kaufman Education See all quotes by Ron Kaufman →

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“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Exceeding expectations is where satisfaction ends and loyalty begins.”

“The cutting edge of service is always being honed and polished.”

“The right measure is not how many customers you've got, but how closely you hold them.”

“Your product is a starting point. A loyal customer is the goal.”

Resonant Thoughts

"Now, if someone tries to monopolize the Web, for example pushes proprietary variations on network protocols, then that would make me unhappy."

— Tim Berners-Lee

Technology1955

#happiness

"To crave for happiness in this world is simply to be possessed by a spirit of revolt. What right have we to happiness?"

— Henrik Ibsen

Entertainment

#happiness

"In the twentieth century no one's hands were clean. Korean troops committed more atrocities per capita than Americans, in Vietnam. Vietnam of course attacked Cambodia. Japan attacked almost everyone. …"

— James W. Loewen

Literature1942–2021

#politics

"Because Israel believes, when it comes right down to it America is the only big country that cares whether they live or die. That's why I can say, give up the West Bank, because the Israelis knew that…"

— Bill Clinton

Politics1946

#life