"Exceeding expectations is where satisfaction ends and loyalty begins."

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“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Delighted customers are the only advertisement everyone believes.”

“The cutting edge of service is always being honed and polished.”

“The right measure is not how many customers you've got, but how closely you hold them.”

“Your product is a starting point. A loyal customer is the goal.”

Resonant Thoughts

"Thus monopoly is limited by competition, and no owner, whether of labour, land or capital, can, theoretically speaking,obtain a larger share of produce for it than what other owners of exactly the sam…"

— William Stanley Jevons

Economics1835–1882

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"...Muhammad was one of those rare men who truly enjoy the company of women. Some of his male companions were astonished by his leniency towards his wives and the way they stood up to him and answered …"

— Karen Armstrong

Literature1944

#friendship

"We've been looking for the enemy for some time now. We've finally found him. We're surrounded. That simplifies things."

— Chesty Puller

Military1898–1971

#friendship

"The woman herself looked down at hem from where she was etched in stone. It was probably just his imagination, but she seemed amused. Like now that she was dead and not actually responsible for fixing…"

— Daniel Abraham

Literature1924–2025

#justice