"Your product is a starting point. A loyal customer is the goal."

Ron Kaufman Education See all quotes by Ron Kaufman →

React to this quote

More by Ron Kaufman

See all

“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Exceeding expectations is where satisfaction ends and loyalty begins.”

“Delighted customers are the only advertisement everyone believes.”

“The cutting edge of service is always being honed and polished.”

“The right measure is not how many customers you've got, but how closely you hold them.”

Resonant Thoughts

"It is a good point of cunning for a man to shape the answer he would have in his own words and propositions, for it makes the other party stick the less."

— Francis Bacon

Literature1909–1992

#art

"Art is not concerned with environment either; it doesn't care where it is ... the best job that was ever offered to me was to become a landlord in a brothel. In my opinion it's the perfect milieu for …"

— William Faulkner

Literature1923–1962

#art

"Praying as a public function, particularly when led by a clergyman, is a vulgar display of an exclusively personal matter."

— Joseph Lewis

Entertainment1907–2000

#art

"When the claims of God are revealed to the mind, it must necessarily yield to them, or strengthen itself in sin. It must, as it were, gird itself up, and struggle to resist the claims of duty. This st…"

— Charles Grandison Finney

Politics1792–1875

#art