"Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless."

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“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Exceeding expectations is where satisfaction ends and loyalty begins.”

“Delighted customers are the only advertisement everyone believes.”

“The cutting edge of service is always being honed and polished.”

“The right measure is not how many customers you've got, but how closely you hold them.”

Resonant Thoughts

"Orwell can only be understood as an essentially quixotic man. … He defended, passionately and as a matter of principle, unpopular causes. Often without regard to reason he would strike out against any…"

— George Woodcock

Literature1912–1995

#justice

"I think I am a better writer for being a lawyer. My mind is pretty chaotic because I am interested in so much, but it has been disciplined through my legal studies. I want to believe I am more measure…"

— Petina Gappah

Literature1971

#justice

"Galaxies are observed to be simple systems following laws that result from scale-invariant dynamics which do not emanate from the haphazard merging history of halos of exotic dark matter."

— Pavel Kroupa

Science1953

#justice

"The man who employs either his labour or his stock in a grater variety of ways than his situation renders necessary, can never hurt his neighbour by underselling him. He may hurt himself, and he gener…"

— Adam Smith

Economics

#justice