"When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon."

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“When a customer asks what no one else has ever asked, pay close attention.”

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

“Exceeding expectations is where satisfaction ends and loyalty begins.”

“Delighted customers are the only advertisement everyone believes.”

“The cutting edge of service is always being honed and polished.”

“The right measure is not how many customers you've got, but how closely you hold them.”

Resonant Thoughts

"It may be thought almost paradoxical that writers who are most in favour of transmutation are nevertheless among those who are most cautious, and one would say timid, in their mode of espousing the do…"

— Charles Lyell

Philosophy1767–1849

#change

"The Keynesian Revolution was, in the form in which it succeeded in the United States, a revolution in method. This was not Keynes’s intent, nor is it the view of all of his most eminent followers. Yet…"

— Robert Lucas Jr.

Economics

#change

"Where without any change in circumstances the things held to be just by law are seen not to correspond with the concept of justice in actual practice, such laws are not really just; but wherever the l…"

— Epicurus

Philosophy-341–-269

#justice